Frequently Asked Questions

This Agency is a leading AI automation solutions provider for UK businesses. We offer four main services: AI Receptionist (24/7 call handling and appointment booking), CRM Integration (seamless customer data management), Marketing Automation (automated campaigns and lead nurturing), and AI Reservations (automated booking systems). Our solutions help businesses save time, reduce costs, and improve customer satisfaction.

Our services benefit a wide range of businesses including small businesses, professional services (doctors, lawyers, consultants), e-commerce stores, real estate agencies, healthcare providers, driving schools, restaurants, and any business that handles customer communications, bookings, or marketing. If you want to automate repetitive tasks and improve efficiency, our solutions are for you.

Our pricing varies by service and tier. For example, AI Receptionist starts at £497/month for the Starter package (6 hours daily), while the Enterprise package is £997/month (12 hours daily). We also offer DIY options and Done-4U packages. Each service has different pricing tiers to match your business needs. Visit our services page or contact us for a detailed quote tailored to your requirements.

Yes! We offer free trials for most of our services so you can experience the benefits firsthand before committing. The trial duration varies by service. Contact our sales team or sign up through our website to start your free trial today and see how AI automation can transform your business operations.

Absolutely. We take data security very seriously. We are GDPR compliant, use 256-bit SSL encryption, and are PCI DSS certified for secure payments. We are also ISO 27001 certified and registered with Companies House in the UK. Your data is stored securely and we never share your information with third parties without your explicit consent.

Our AI is trained to handle a wide variety of customer inquiries using advanced natural language processing. For complex questions, it can intelligently gather information, provide detailed responses, and seamlessly escalate to your team when necessary.

Yes! The AI seamlessly integrates with popular calendar systems including Google Calendar, Outlook, and more. It checks availability in real-time and books appointments directly into your calendar, sending automatic confirmations to both you and your customers.

The AI is designed to ask clarifying questions when needed. If it still cannot understand or handle a request, it will collect the customer's information and immediately notify your team, ensuring no inquiry goes unanswered.

The AI responds instantly to all incoming calls, messages, and emails - typically within seconds. There are zero wait times, ensuring your customers receive immediate attention 24/7, even during peak hours or outside business hours.

The AI integrates with most major CRM systems, calendar platforms, email services, SMS providers, and marketing automation tools. This includes popular platforms like HubSpot, Salesforce, Zapier, Google Workspace, Microsoft 365, and many more.

You can either set it up yourself with our guided process (DIY option) or choose our Done-4U service where our team handles the complete setup and configuration for you.

Yes! Our AI supports multiple languages and can communicate with customers in their preferred language. This makes it ideal for businesses serving diverse customer bases or operating in multilingual markets.

We support all major CRM platforms including Salesforce, HubSpot, Zoho CRM, Pipedrive, Microsoft Dynamics, and many more. If you have a custom CRM, we can create custom integrations to ensure seamless data flow between systems.

The AI automatically captures and updates customer information during every interaction. When a customer calls, emails, or messages, the system instantly logs the interaction, updates contact details, and enriches customer profiles with new information in real-time.

Yes! Our intelligent duplicate detection automatically identifies and merges duplicate records, ensuring your CRM stays clean and organized. You can also set custom rules for how duplicates are handled based on your business processes.

Data synchronization happens in real-time or near real-time (within seconds). This ensures your team always has access to the most current customer information across all connected systems.

Absolutely! You have full control over which data fields sync, the direction of sync (one-way or two-way), and custom mapping rules. This ensures the integration works exactly how you need it for your business.

You can automate email marketing campaigns, SMS campaigns, social media posts, lead nurturing sequences, abandoned cart emails, welcome series, re-engagement campaigns, promotional offers, and much more. Our system supports multi-channel marketing automation.

The AI uses customer data, behavior patterns, purchase history, and engagement metrics to personalize every message. It can dynamically insert customer names, recommend relevant products, adjust timing based on customer preferences, and tailor content to individual interests.

Yes! Our system automatically scores leads based on their behavior, engagement level, demographics, and custom criteria you define. High-scoring leads can trigger automatic alerts to your sales team or enter specialized nurturing campaigns.

Our comprehensive analytics dashboard tracks all key metrics including open rates, click-through rates, conversion rates, ROI, and customer engagement. You can generate detailed reports, A/B test different campaigns, and get AI-powered insights to optimize your marketing strategy.

Absolutely! The system manages email lists automatically, handles unsubscribes, maintains clean lists by removing bounces, segments audiences based on behavior and preferences, and ensures GDPR compliance with proper consent management.

Our AI continuously monitors booking systems (like DVSA for driving tests) 24/7, checking for available slots that match your criteria. When a slot becomes available, the system instantly secures the booking for you, eliminating the need to manually check and refresh booking pages.

The system can handle driving test bookings, theory test appointments, medical appointments, restaurant reservations, event tickets, venue bookings, service appointments, and many other types of time-sensitive reservations. We can customize it for your specific booking needs.

The AI can monitor up to 5 test centers simultaneously. This means you can increase your chances of securing a booking by having the system check multiple locations at once and grabbing the first available slot that meets your criteria.

Yes! Our AI integrates with major calendar systems (Google Calendar, Outlook, etc.) and can sync with most booking platforms. Real-time updates ensure no double bookings, and all confirmations are automatically added to your calendar.

Co Pilot (currently sold out) lets you manage the AI yourself 24/7. Starter provides 6 hours of automated monitoring per day (£497/month). Enterprise offers 12 hours per day for maximum booking opportunities (£997/month). All plans include unlimited reservations during their operating hours.

The system operates in milliseconds. When a slot becomes available, our AI detects it instantly and secures the booking within seconds - far faster than any human could manually check and book. This gives you a significant advantage in competitive booking situations.

Setup time varies by service and complexity. DIY setups can be completed in 1-2 hours with our guided process. Done-4U setups typically take 3-5 business days as our team handles everything for you. We provide full support throughout the setup process to ensure everything runs smoothly.

No! Our services are designed to be user-friendly for non-technical users. We provide intuitive dashboards, step-by-step guides, and video tutorials. For those who prefer not to handle setup, our Done-4U packages include complete setup and configuration by our expert team.

Yes! We offer native integrations with hundreds of popular business tools including CRMs, calendars, email platforms, payment processors, and marketing tools. We also support custom integrations via API and Zapier for connecting any business application.

We provide comprehensive support including email support ([email protected]), phone support, live chat during business hours, detailed documentation, video tutorials, and a knowledge base. Premium plans include priority support with faster response times and dedicated account managers.

Absolutely! You can upgrade your plan at any time to access more features or increase capacity. Downgrades are also available at the end of your billing cycle. Contact our support team to make changes to your subscription.

You can cancel anytime. Your service will remain active until the end of your billing period. We can provide an export of your data before cancellation. There are no long-term contracts or cancellation fees - we believe in earning your business every month.